Legal Information

Terms & Conditions

Please read these terms carefully before using this website or requesting services from ACK Technology.

These Terms & Conditions govern the use of the ACK Technology website and the services provided by ACK Technology LLC. By accessing this website, contacting us, purchasing a consulting package, or requesting a quote, you agree to these terms.

1. Company Information

ACK Technology LLC provides IT consulting and professional training services, including support related to Microsoft and SAP environments, project management, integrations, audits, documentation, operational improvement, and business technology training.

2. Use of the Website

This website is provided for informational and commercial purposes. You agree to use the website lawfully and not to misuse, disrupt, damage, copy, or attempt to gain unauthorized access to any part of the website or its systems.

3. Services

ACK Technology LLC offers consulting and training services based on defined packages or custom quotes. The exact scope, timeline, deliverables, price, and conditions of each service may vary depending on the client’s needs and will be confirmed before delivery.

4. Consulting Packages and Payments

Some consulting services may be available for direct online purchase. Payment does not automatically guarantee a specific outcome, implementation result, or technical resolution. It gives access to the selected service package within the agreed scope. If additional work is required, a separate quote may be proposed.

5. Quotes and Custom Services

For services requiring a custom scope, ACK Technology LLC may provide a written quote. A quote is valid only for the period stated in the quote. Work begins only after acceptance of the quote and, where applicable, payment or written agreement.

6. Client Responsibilities

Clients are responsible for providing accurate information, timely access to relevant documentation, systems, stakeholders, and business context required for service delivery. Delays or incomplete information may affect delivery timelines and outcomes.

7. Training Services

Training services are prepared based on the client’s stated needs, team level, and business context. Training content is intended for educational and operational improvement purposes and does not replace internal company policies, vendor documentation, or official certification programs unless explicitly stated.

8. Cancellations and Rescheduling

Meetings, consulting sessions, and training sessions should be cancelled or rescheduled with reasonable notice. ACK Technology LLC may define specific cancellation, rescheduling, or refund conditions depending on the service package or quote.

9. Refunds

Refunds are reviewed on a case-by-case basis. Services already delivered, partially delivered, or time already reserved for the client may not be refundable. Any refund decision will depend on the nature of the service, the work already performed, and the circumstances of the request.

10. Limitation of Liability

ACK Technology LLC provides professional advice and support based on the information available at the time of service delivery. ACK Technology LLC is not liable for indirect losses, loss of revenue, loss of data, business interruption, third-party system failures, or decisions made by the client based on provided recommendations.

11. No Guarantee of Results

While ACK Technology LLC aims to provide high-quality consulting and training services, no specific technical, commercial, operational, or financial result is guaranteed unless expressly agreed in writing.

12. Intellectual Property

Website content, text, designs, service descriptions, and materials created by ACK Technology LLC remain the property of ACK Technology LLC unless otherwise agreed. Clients may not copy, distribute, resell, or reuse materials outside the agreed purpose without written permission.

13. Confidentiality

ACK Technology LLC treats client information as confidential and uses it only for the purpose of providing the requested services. Clients should avoid sharing unnecessary sensitive information unless required for the engagement.

14. Third-Party Tools and Platforms

Services may involve third-party tools, platforms, vendors, or software such as Microsoft, SAP, hosting providers, payment processors, or collaboration platforms. ACK Technology LLC is not responsible for the availability, pricing, policies, or technical issues of third-party services.

15. Website Availability

ACK Technology LLC aims to keep the website available and accurate, but does not guarantee uninterrupted access, error-free content, or permanent availability of all pages, links, or services.

16. Changes to These Terms

ACK Technology LLC may update these Terms & Conditions from time to time. The latest version published on this website applies from the date it is posted.

17. Contact

For questions about these Terms & Conditions, please contact ACK Technology LLC using the contact form available on the Contact page.